We’re acutely aware that we’re only as good as our last job, and that if we don’t exceed our customers’ expectations as often as we possibly can then they may look elsewhere. So, to ensure that we don’t slip, we ask our customers to rate our services out of 10 (10 being excellent) every time we deliver a language project to them.
We share all the feedback we get with the whole business on a daily basis, regardless of it being excellent or terrible. Luckily, it’s very rarely the latter.
If we ever receive a score of 7 or below then a full investigation is undertaken and the findings shared with the customer and the departments involved. These reports are also recorded as part of our continuous improvement policy, which forms part of our ISO9001 accreditation.
I’m really pleased to say that our quality scores are great, though there is always room for improvement.
We’re always looking for ways to improve our language services. Are there any services we don’t currently offer which you’d like to see? Do you have any thoughts on how we could improve our service? If you do, please leave your thoughts in the comments below.
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